用户付款
收费活动通过 Stripe 处理银行卡及支持的数字钱包付款。用户在确认前会看到票种或数量、活动价格、总金额、取消截止时间和退款规则。
任何订单都不能由前端或管理员直接改成付款成功。只有通过服务端验证的 Stripe 通知才能确认付款并锁定正式名额。请勿向组织者私下转账来代替 Kimoo 订单。
Participant payments
Paid activities use Stripe for cards and supported digital wallets. Before confirmation, participants see the ticket or quantity, price, total, cancellation deadline and refund terms.
Neither the app nor an administrator can manually mark an order paid. A place is confirmed only from a server-verified Stripe event. Do not replace a Kimoo order with a private transfer to an organiser.
活动及有效期结束后的结算
用户付款后，订单等待活动按预定结束时间或票面有效期结束，不以全部参与者核销为结束条件。结束后24小时为问题反馈和结算等待期；对无投诉、无退款且符合条件的订单，已核销正常结算，未核销按未到场记录处理。
如果确认期内出现退款申请、服务问题或争议，对应订单会暂停结算。没有争议且收款资格有效的订单才会进入可结算状态。
Completion and settlement eligibility
The event ends at its scheduled end time or the pass’s stated expiry, not when every ticket is checked in. The following 24 hours are a feedback and settlement waiting period. Eligible orders without refunds or complaints proceed to settlement; unchecked tickets are recorded as no-shows.
A refund request, service issue or dispute pauses the affected order. Only undisputed orders with valid payout eligibility become available for settlement.
平台服务费和 GST
当前产品规则为：Kimoo 平台服务费为 0%。如未来调整，会先更新本页与付款页，并只适用于调整后的新订单。
收费采用全包票价：组织者填写的是提现前收入，不是银行卡实收。支付成本提前包含在买家从活动列表开始看到的最终票价中，结账不因选择银行卡再加价。
费用分工：买家通过已展示的全包票价覆盖支付成本；组织者承担普通银行打款费；Kimoo 承担 Connect 活跃账户费及服务器、短信、地图等运营成本。当前平台佣金 0%，没有“前三场免费、第四场收费”的规则。
预计结算金额不是保证银行卡到账金额。银行打款费、退款和已确认的调整影响最终结果。组织者自身的 GST、所得税或其他税务责任与平台服务费不同。旧订单保留其下单时已确认的金额和政策。
Platform service fee and GST
Under the current product policy, Kimoo’s platform service fee is 0%. If this changes later, the payments page and checkout will be updated first, and the change will apply only to new orders.
The live model uses an all-in advertised ticket price. The organiser enters income before bank-payout fees, not a guaranteed bank amount. Payment costs are included from the activity listing onwards; choosing a card at checkout does not add a surcharge.
Buyers cover payment costs through the displayed all-in price. Organisers bear ordinary bank-payout fees. Kimoo pays Connect active-account fees and operating costs. Platform commission is currently 0%, with no first-three-events promotion or fourth-event charge.
Estimated settlement is not a guaranteed bank amount. Bank-payout fees, refunds and accepted adjustments affect the result. The organiser’s own GST and tax obligations remain separate. Existing orders retain their confirmed amounts and policy.
Stripe Connect 转账与银行卡到账
Kimoo 使用 Stripe Connect 的受支持机制，在活动完成并通过确认期后向符合条件的组织者收款账户请求转账。Kimoo 不在页面中把这一过程表述为自行“托管资金”。
快速到账暂不开放，不收取快速到账附加费用。
Kimoo 可以控制何时向 Stripe 请求 Connect 转账，但“请求转账”不等于资金已经到组织者银行卡。首笔付款限制、账户审核、Stripe payout 计划、银行处理、周末和节假日都可能影响到账时间。
默认规则是活动结束后 24 小时完成确认并进入可结算流程；这不是“24 小时到银行卡”的承诺。首次打款、账户审核和银行处理可能需要更长时间。
到账还受组织者选择的每日、每周或每月 payout 频率、银行处理、周末和公共假期影响。Stripe Dashboard 返回的预计到账日及 payout.paid / payout.failed 状态为准。
Stripe Connect transfers and bank arrival
Kimoo uses supported Stripe Connect mechanisms to request a transfer to an eligible organiser after completion and the confirmation period. Kimoo does not describe this as independently holding funds in escrow.
Instant payouts are not offered yet, and no instant-payout fee is charged.
Kimoo may control when it requests a Connect transfer, but a requested transfer is not the same as arrival in the organiser’s bank. First-payout restrictions, account review, Stripe payout schedules, bank processing, weekends and public holidays can affect timing.
The default rule places an undisputed order into settlement 24 hours after the activity ends. This is not a promise of bank arrival within 24 hours. First payouts, account review and bank processing may take longer.
The connected account’s daily, weekly or monthly payout schedule, bank processing, weekends and public holidays still affect final arrival. Stripe’s estimated arrival date and payout.paid or payout.failed events are authoritative.
失败、退款和争议
支付、退款、转账和 Webhook 均需使用幂等处理，防止重复扣款、重复退款或重复打款。转账失败会保留记录并在问题解决后安全重试。
全额退款按参加者实际支付总额原路退回，不因 Stripe 未返还处理成本而减少参加者应获的全额退款。未返还费用按订单原政策单独记账，不作为新的买家扣款，也不能擅自改成组织者的新费用。尚未收回的金额不能显示为已收回或已结清。
部分退款页面会分别列出原实付金额、退还的活动金额、退还的支付处理金额、未退余额及原因。如果已发生 Connect 转账，系统会按 Stripe 支持的方式记录并处理相应冲正。拒付或争议期间，相关结算会暂停。
Failures, refunds and disputes
Payments, refunds, transfers and webhooks use idempotent handling to prevent duplicate charges, refunds or transfers. Failed transfers are recorded and retried safely after the issue is resolved.
A full refund returns the participant’s actual payment total without reducing it for non-returned Stripe costs. Retained costs are recorded separately under the original order policy, not charged again to the buyer or reassigned to the organiser without agreement. Unrecovered amounts must not be reported as recovered or settled.
A partial-refund view separately states the original payment, refunded activity amount, refunded processing amount, retained balance and reason. If a Connect transfer has already occurred, the corresponding reversal is recorded using supported Stripe mechanisms. Settlement pauses during a chargeback or dispute.