参与者取消
免费取消以付款前展示并保存在订单的具体截止时间为准，并非所有活动一律提前 24 小时。在截止时间内提交取消，可以在平台内申请原支付方式全额退款。
超过订单的免费取消截止时间，不保证自动退款。你仍可以提交退款申请，由组织者或 Kimoo 根据付款前的活动说明、实际履行情况、补位证据和适用消费者权利审核，不强制转成平台余额。
活动已经开始或结束后，不能通过普通取消流程退款；如活动未履行、服务存在问题或发生争议，请使用退款与争议入口。
Participant cancellations
Free cancellation uses the specific deadline disclosed before payment and saved with the order, not a universal 24-hour cutoff. Cancelling within that deadline allows a full refund request to the original payment method.
After the order’s cancellation deadline, an automatic refund is not guaranteed. Requests remain reviewable against the disclosed terms, performance, replacement evidence and consumer rights; refunds are not forced into platform credit.
After an activity starts or ends, use the service issue or dispute process rather than ordinary cancellation.
组织者取消或活动未成局
如果组织者取消整场活动，相关参与者订单将进入原路全额退款流程，组织者不会获得该场活动款项。
设有最低成局人数的活动如果在报名截止时未达到要求，符合规则的订单会自动进入全额退款流程。组织者不得通过站外方式要求用户放弃退款。
Organiser cancellation or event not proceeding
If the organiser cancels the entire activity, affected participant orders enter the full-refund process and the organiser does not receive those funds.
If an activity with a minimum participant requirement does not proceed by the registration deadline, eligible orders enter the full-refund process. Organisers must not ask users to waive refunds off-platform.
特殊情况、部分退款与争议
活动未举行、组织者未到场、承诺内容未提供或存在有效争议时，Kimoo 管理员可以在审查材料后暂停结算并发起全额或部分退款。
提出申请时请说明原因并上传与该活动直接相关的材料。平台内活动变更和群聊系统消息可用于核实，但不得伪造、骚扰或公开他人敏感信息。
Special circumstances, partial refunds and disputes
Where an activity did not take place, the organiser did not attend, promised services were not delivered or a valid dispute exists, Kimoo may pause settlement and issue a full or partial refund after review.
Provide a clear reason and directly relevant evidence. In-app activity updates and system chat messages may assist verification, but evidence must not be fabricated or expose unrelated sensitive information.
退款状态和到账时间
提交退款不等于资金已经到账。订单会依次显示申请已提交、退款处理中和已退款等状态；只有支付提供方确认后才会显示退款完成。
退款提交给 Stripe 后，实际到账时间由付款方式、发卡行和支付网络决定。Kimoo 会显示可获得的进度，但不能承诺固定的银行到账时间。
全额退款包含买家已付的支付处理金额，不因 Stripe 未退还平台的处理费而减少买家应获的全额退款。部分退款应列明退还金额、未退余额和原因；法定消费者权利仍然适用。
Refund status and timing
A submitted refund is not the same as money received. The order moves through requested, processing and refunded states, and is marked complete only after provider confirmation.
Once submitted to Stripe, arrival time depends on the payment method, issuing bank and payment network. Kimoo displays available progress but cannot guarantee a fixed bank processing time.
A full refund includes the buyer-funded processing amount, even if Stripe does not return its processing fee to the platform. Partial refunds state the amount, retained balance and reason, subject to statutory rights.
记录和联系
取消、退款、审核和争议操作会记录原因、操作者、时间和状态。为避免重复退款，退款接口和支付通知会进行幂等处理。
请优先在“我的订单”中查看进度或提交申请。如无法登录，可通过帮助与支持页面联系 Kimoo，并提供订单编号末几位和问题说明；不要发送完整银行卡或验证码。
Records and contact
Cancellation, refund, review and dispute actions record their reason, actor, time and status. Refund requests and provider notifications are processed idempotently to prevent duplicates.
Use My Orders to view progress or submit a request. If you cannot sign in, contact Support with the last characters of the order reference and a description. Never send full card details or verification codes.